Pena Contents
Introduction
Control Pane
Brush Pane
Texture Pane
Effects Pane
Color Picker
Save/Load Pane
Selection Pane
Preferences Pane
Intelligent Canvas
Wacom Bluetooth Stylus
Jot Bluetooth Stylus
 
The Effects Library
Effects Introduction
Color Source Effects
Procedural Source Effects
Color Filter Effects
Spatial Filter Effects
Math and Logic Effects
Special Effects
 
Artists Gallery
The Artist Gallery
 
Pena Support
Troubleshooting
  • Frequently Asked Questions
  • Contact Us
    •  

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      Troubleshooting

      If you are experiencing problems using Pena, please follow these steps:

      1. Consult the appropriate area of the manual to see if you can resolve your problem there.
      2. Look at the Frequently Asked Questions section below for solutions to common problems.
      3. Ask us a question via our Contact Form.
      Frequently Asked Questions
      Below are answers to common questions concerning Pena:

      Q: What devices are compatible with Pena? (Show Answer)
       
      Q: My Effects only produce black (Show Answer)
       
      Q: My Effects don't do what I expect (Show Answer)
       
      Q: How do I capture my Canvas to the Photo Album? (Show Answer)
       
      Q: I've made a Selection Mask, how do I use it? (Show Answer)
       
      Q: I'm getting a Low Memory Warning.
      ...or...
      Pena Crashes.
      (Show Answer)
       
      Q: Airbrush doesn't seem right.
      ...or...
      I seem to be painting below what I'm painting.
      (Show Answer)
       

      Contact Us


      If you have questions about Pena not answered in this page or elsewhere in the manual, or general comments about Pena, please feel free to contact us.

      For Support Issues, we prefer to be contacted by our form below so that we can get a good written description of the problem.

      We can also be contacted by phone at 808-966-5049. Please keep in mind that we are in Hawai'i so our time is HST (Hawaiian Standard Time) which is 10 hours behind GMT.

      To contact us by EMail form, please fill out the following form and click the Submit Form button at the bottom:

      EMail, Name, and Comments are Required

      Your EMail Address:
      Your Name:
      Your Phone:
      State or Country:
      iPad Model:
      iPad iOS Version:
      Comment or Problem:
       

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    pena © 2014 by David Cook
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